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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tricia Lunova

September 17, 2024

5  out of  5
rating by Tricia Lunova
"Awesome customer service! We had a situation where one of our home loan officers was extremely condescending, and Guillermo and Tabitha handled it with the upmost professionalism. They were very quick to respond to any of my concerns and helped me feel calm going into closing."
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Rafael Bossio

September 3, 2024

5  out of  5
rating by Rafael Bossio
"The advice that Agent John gave me was incredible. I didn't know that my previous policy was so bad, I didn’t understand the coverage’s I was paying for but John explained everything to me and helped me get a policy that worked for me. Thank you because now I feel confident about my policy."
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Terrell

August 20, 2024

5  out of  5
rating by Terrell
"State Farm saved me!! I was stuck in a ridiculous insurance policy by a predatory company that rhymes with Pearl Holding. I was Paying an obscene amount of money for almost zero coverage. I walked into State Farm, Port St. John frustrated and confused. First I met Guillermo who was super friendly and also a good listener. I met my new agent ,John, who made me feel important and helped me understand how the game actually works. He took a lot of time out of his day to answer all of my questions with a smile on his face and he never made me feel like an idiot or an imposition. I now have the best coverage at a premium that I don't have to struggle to pay.. I've never felt safer and more secure in my car than when I switched to State Farm.. Pearl Holding is mad as hell , refuses to give me my refund, but it's all good because I am now free of that Hot Dog Water vibe in my life! Love you guys!"
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Claritza Martinez

August 14, 2024

5  out of  5
rating by Claritza Martinez
"Thank you very much Alyssa for all your help with my issue. I appreciate your promptness."
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Anna Guthrie

July 11, 2024

5  out of  5
rating by Anna Guthrie
"Great experience! Professional and welcoming office environment with expert staff. Agent Tabitha Bonilla helped me with my auto policy, she was super nice and efficient. A pleasure to do business with all around beginning with my first call/initial consultation to the final steps towards my policy."
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Divi 20

July 8, 2024

5  out of  5
rating by Divi 20
"Tabitha is amazing. Explained our options in a way that was easy for us to understand and was extremely patient and kind. Thank you Tabitha!!"
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Tatyana Yarkovskaya

June 21, 2024

5  out of  5
rating by Tatyana Yarkovskaya
"Thank you, Alyssa Herring, for your excellent service. You are very helpful and cooperative. I enjoy dealing with you on my insurance issue .You are very courteous, friendly, and answered my questions. I am very pleased with your services."
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Leon Childress

June 19, 2024

5  out of  5
rating by Leon Childress
"I switched from Allstate to State Farm and was very happy and surprised to see almost two hundred a month in savings. Tabitha helped the whole way through which was very smooth and simple. Her customer service was outstanding and I really appreciated her help. Thank you Tabitha"
We responded:
"Tabitha is our office manager and loves to help people! We are so happy to have you here at State Farm and look forward to helping you for many years to come!"
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Jestine Durham

June 19, 2024

5  out of  5
rating by Jestine Durham
"Guillermo was very professional, kind and courteous as usual. Really enjoyed interacting with him."
We responded:
"Guillermo is an amazing team member! Thank you so much for your review! "
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Kari Bollinger

June 18, 2024

1  out of  5
rating by Kari Bollinger
"Paid extra for towing service. Used it twice for legitimate problems. A few months later they dropped us from the policy. Why the heck do you pay extra for a service they penalize you for using?"
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mundo mmm

March 4, 2024

1  out of  5
rating by mundo mmm
"I visited this place to see if I could transfer someone from my insurance to their office, but Andrew Engelmann greeted me at the door and did not even let me explain the reason for my visit, showing little professionalism and customer service, this shows how type of agents will help you in a case of any claim, thank you Andrew Engelmann and I would not recommend anyone to visit your office -You didn't ask the reason for my visit you thought you knew the answer to my question, mistake It was I who shook my hand to greet you I was the one who told you that if you going to attend my business at the door, I would prefer not to waste your time. Admitting our mistakes does not make us weak. thanks again"
We responded:
"Hello Mundo, We are always excited to help any current or incoming customers with their needs. I personally greeted you at the front door and shook your hand. I did mention upon greeting you that if it was a question about your current policy, I would not be able to assist as you would need to reach out to your current State Farm agent. We would not have access to your account. I asked if there was something I could assist you with unrelated to your accounts. You informed me there was nothing I could help you with and sorry for wasting my time and left. I was very confused and shocked as you left my office. I think there must have been a misunderstanding as to what you were looking for and how we could have helped. "
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Gail Gerntrup

December 19, 2023

5  out of  5
rating by Gail Gerntrup
"Took a personal look at my situation and my insurance needs to find the right fit policies for me. Very professional and cordial."
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Cynthia Curtis

August 11, 2023

5  out of  5
rating by Cynthia Curtis
"The PSJ State Farm team has my gratitude for so efficiently & professionally providing home owner's insurance coverage. The inspection person they recommended was also efficient & professional. In particular, I want to thank John Kihmdonough for explaining everything to me & helping me with the final paperwork. I've been dealing with insurance companies, both private & business, for 40 years, & this team has absolutely been the best!"
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Beth Thompson

May 25, 2023

5  out of  5
rating by Beth Thompson
"If I could give a score of 10 I would he helped us save on our home and car insurance we were all state people for over 30 years and he beat them by a long shot would recommend him to everyone I meet"
We responded:
"Thank you, Beth! Wow! a 10 is an amazing score! We are privileged to have you as a client. "
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Ezekiel williams

May 22, 2023

5  out of  5
rating by Ezekiel williams
"Tabitha B is the best at what she does definitely their brightest shinning star there if I could give 10 stars I would the whole team is amazing keep up the great work"
We responded:
"Thank you, Ezekiel! Tabitha is an amazing team member and loves helping our clients! "
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Alicia Bonilla

May 22, 2023

5  out of  5
rating by Alicia Bonilla
"Tabitha is absolutely AMAZING! We heard so many great things about her so we decided to stop in and take a look at what she was able to offer. Although we weren’t able to get car insurance (since we’re from out of state) she was still able to give my family an abundance of Knowledge and we ended up purchasing an 20 Pay Life Insurance policy for my one year old! Now not only will his life insurance be paid off in 20 years he will also have a college fund! I cannot rave enough about her! If you’re in the area and looking definitely stop by and see her!"
We responded:
"Thank you, Alicia, we appreciate you being a client! Tabitha is Amazing and loves what she does positively affecting people's lives. Yes, life insurance is one of our favorite products to help protect your loved ones. "
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scott connolley

February 24, 2023

1  out of  5
rating by scott connolley
"Got scammed over the phone by Shaun and Andy. Called over the phone "don't have come in" per Shaun. Crunched some numbers I paid $1372.12 in full. The following week they sent me transmitters to glue onto my car and use to monitor my driving. No way. Andy over the phone said if cancel that my bill would be $90 more. The following week I got a bill for $451.38. I got scammed. Allstate was better. I should have kept my USAA insurance but scammer Shaun gave me that fake quote. and collected my money quick. Port St John beware of the scam."
We responded:
"I did speak with the client about this situation and established that he was aware of the Drive Safe and Save program. This discount is given to clients who choose to participate and if you change your mind it is removed. Unfortunately, the discount was removed. We never ask anyone to glue anything to their car but do provide a beacon you can tape to it. I do also believe we provided you a substantial savings even after losing the Drive Safe and Save discount. We always welcome all of our clients into the office and would be glad to set up a meeting in person. Hope you have a great day! Andrew Engelmann"
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Joshua Pinkston

January 25, 2023

2  out of  5
rating by Joshua Pinkston
"Insurance way to expensive and andrew never calls you back."
We responded:
"Hi Josh, I am a little confused by this review as when you started your policy, we did save you money. We have spoken a few times in the past and would be happy to chat if you have any questions. Sincerely Andrew Engelmann"
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Steffany Hunt

December 10, 2022

5  out of  5
rating by Steffany Hunt
"Tabitha was very helpful, she helped me get the best insurance and price!"
We responded:
"Tabitha is amazing! "
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Steffannia Cleary

December 8, 2022

1  out of  5
rating by Steffannia Cleary
"I had a very bad service here with the information. The billing cycle that I aggred at the beginning was not honored and now they want to charged more money if I changed the due date. I got one price and the agent never told me that I have to have this boxes in my car to get 10% off, plus never got the boxes, so the next month bill was higher and I had to call half of the company to find out why. Nothing was done, so I was stock with a higher bill or have to add the box to my car to monitoring my driving. All information is wrong from day one."
We responded:
"Yes, with our billing system if you change the due date to the next month, it does require that next month's payment. As for the Drive Safe and Save it is an optional program that does give you a discount. If you choose not to participate after signing up for it the premium will increase as the discount will be removed. We always have extra beacons at the office and will be glad to send in the mail. If you need further assistance will be glad to help. Andrew "
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oktar1973

November 9, 2022

5  out of  5
rating by oktar1973
"I can't speak highly enough on how amazing John Kihm was on helping me get the best insurance! I've never gotten insurance on my own, and John came recommended by a friend. He took time to explain what everything meant because all the numbers made no sense to me before and I learned I was under insured previously. He helped me create a custom plan that included a much needed life insurance policy that I needed to protect my family and he still ended up saving me money in the end. Im also going to use him to bundle my car and home insurance as he has the best rates! If you are looking for savings and someone who listens to your needs, look no further! Call John he is the BEST!!"
We responded:
"John is amazing! "
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Aubrey Delbridge

July 19, 2022

5  out of  5
rating by Aubrey Delbridge
"Tabitha is very informative and helpful to answer all my questions! I am very pleased with her level of customer service"
We responded:
"Yes, is a very hard worker!"
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Sharon Angel

June 14, 2022

5  out of  5
rating by Sharon Angel
"Shannon with State Farm has been extremely helpful. Contacting several other insurance companies didn't give me the same quality of customer support. Being very stressed in my current situation with homeowners insurance rates going sky high, she was calm & patient with me & extremely knowledgeable. I would give more than 5 stars if I could! I am extremely grateful for the customer support I've received. Thank You!!!"
We responded:
"Thank you! "
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Douglas Hall

June 2, 2022

5  out of  5
rating by Douglas Hall
"I'm happy with my new insurance company. I like the fact that I have an agent here in town and I don't have to deal with computers I can talk to a live agent like Kayla. She was a very pleasant person they are easy to work with here."
We responded:
"Kayla is amazing! "
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Kayla Mckay

May 13, 2022

5  out of  5
rating by Kayla Mckay
"I have been working with Tabitha and she was amazing. I told her what we needed for car insurance and our budget and she exceeded my expectations. I have been told in the past State Farm was good but expensive but I have to say I am very satisfied. Thanks Tabitha"
We responded:
"Thank you for the review! "